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How to translate surveys?

You can translate surveys by adding languages in the survey settings and translating all labels. Translations are automatically shown to respondents based on their browser language settings.

Add translations to your surveys to ensure respondents receive the survey in their preferred language, improving accessibility and response accuracy.

Automatic language detection

The language of a survey can be determined in several ways:

  • Pop-up on a website: when the survey is used as a pop-up on a website, the respondent's browser language is used by default, provided a translation of the survey is available for that language.
  • Email invitation from Spotler FeedbackPro: when the survey is sent through an email invitation from the platform, the survey is shown in the language linked to the email invitation.

How to translate surveys?

  1. Go to Surveys in the navigation menu.
  2. Hover over the survey for which you want to add a translation and click View more.

Then choose one of the two options:

Option A (recommended)

  1. Click Manage languages under Survey translations.
  2. Add the desired language by clicking the add button.

Option B

  1. Click Edit survey at the top of the screen.
  2. Click Translate in the bottom left of the survey editor.
  3. Click the add language button and select the desired language.

Adding the translations (both options)

Once you have selected the desired languages for the survey, you can add the translation in two ways:

  • Manually in the platform: for each label that needs to be translated, an open text field is available to enter the translation.
  • Via Excel (download and import): select the desired translation languages, then click Download translation source. You can enter the translations later and load them back in using Import translations.

Do not change the layout of this Excel file. If the file no longer matches the expected format, it will not be possible to load the translation.

In both cases, finish the translation setup:

  1. Click Save survey and then Next.
  2. Click Finish survey to complete the survey. The translation is now visible within the survey.

Important

The selected source language, which you choose when creating a new survey, determines the language in which your reports are generated. Make sure this is set correctly before adding translations.