Closed Loop Feedback
Closed Loop Feedback (CLF) refers to the process of actively following up with customers after they've provided feedback, ensuring their concerns are addressed and their input is used to improve products or services. It's essentially about closing the loop by completing the feedback cycle, rather than just collecting data.
The Closed Loop Feedback dashboard helps you monitor, manage, and follow up on feedback cases. It gives you a clear overview of open cases, priorities, and resolution progress so you can take action where needed.
What can you see in the Closed Loop Feedback dashboard?
- Open cases: The total number of active feedback cases that still require follow-up.
- High priority cases: Cases that need immediate attention based on their priority level.
- Priority percentage: A breakdown of cases by priority level.
- Resolution time: The average time it takes to resolve cases.
- Average time open: The average duration that cases remain open.
How to use the dashboard
- Use filters (such as date, status, or priority) to focus on specific cases.
- Use the search bar to quickly find cases based on metadata or keywords.
- Assign cases to team members to ensure proper follow-up and ownership.
- Monitor trends in resolution time and priorities to identify bottlenecks or areas for improvement.
Spotler FeedbackPro was formerly called Insocial.
Good to know
If no data is visible, it may mean there are currently no active cases or that your selected filters are limiting the results.