Survey logic in Spotler FeedbackPro allows you to control the flow of your survey by showing, hiding, or skipping questions based on specific answers, scores, metadata, or chance. If you want to customize the order of questions or skip questions based on specific answers, survey logic is the right solution.
Survey logic can be applied in different ways, depending on what should trigger the rule. The source defines what activates the logic and what the rule reacts to. The available source types are Question, Score, Metadata, and Chance. Each source type serves a different purpose.
Select Question as the source if you want the logic to react to a specific survey question. This is commonly used to control the flow of questions based on a respondent's answer.
Example
If you select 'Yes', you will skip to the last question. Otherwise, you will proceed to the next question.
Configuration:
Select Score as the source if you want the logic to react to a calculated score. This is useful when survey questions contribute to a total or category score.
Example
You can route respondents to different questions or outcomes depending on whether their score is above or below a defined value.
Configuration:
This logic will hide the specified question if the score is less than or equal to the defined value.
This option is more advanced. To use Metadata as a logic source, you must first set up metadata.
What is metadata?
Metadata functions as variables that store additional information about respondents or the survey context. For example, you could create a metadata field called Agents that contains information about the agents in your company. When a user selects a specific agent, all responses associated with that metadata value will be stored and processed only within the data set filtered for that specific agent.
Example
If a respondent selects a specific value (such as an agent), you can use this to hide or show follow-up questions.
Configuration:
Select Chance as the source if you want to show questions based on probability, for example to run an A/B test on question wording or to spread questions across your respondents.
With the divided over operator, you select multiple questions and give each question a percentage share. Each respondent sees exactly one of these questions. FeedbackPro balances the percentages automatically, so the total is always 100%. A respondent keeps the same question when navigating back and forth through the survey.
Example
Divide respondents 50/50 over two versions of the same question to find out which wording gives the most useful answers.
Hide the questions in a chance rule
Chance rules can only show questions, so the questions in a chance rule must be hidden by default. When you save a chance rule, FeedbackPro warns you if a question is not hidden and offers to hide it for you.