If you've lost or forgotten your password, you can request a new temporary password from the login page. You don't need help from an administrator. You receive the temporary password by email, and you can replace it with your own password after you log in.
Who can use this
- Only existing users can reset their password. If you don't have an account yet, ask your administrator to create one. Administrators add new users under Users & groups > Manage users. New users get their login details by email.
- If you log in with Single Sign-On (SSO), you can't reset your password here. Contact your administrator instead.
How do I request a new password?
- Go to the Spotler FeedbackPro login page.
- Click Forgot password? below the login fields.
- Enter your email address.
-
Submit the form.
For security reasons, the form doesn't confirm whether the email address you entered is registered.
- Check your inbox for an email with your temporary password.
- Log in with the temporary password.
- Set a new password of your own to replace the temporary one.
You're logged in again and can use your account as usual.
What if I don't receive the email?
Check your spam or junk folder first. Make sure you entered the email address you use to log in to Spotler FeedbackPro. If you still don't receive an email, contact your administrator. They can check whether your account exists and which email address it uses.